Welcome to Softmate.org! These Terms and Conditions govern your use of our website and the purchase of products from Softmate.org. By accessing our website or placing an order, you agree to these terms. Please read them carefully before using our services.
1. General Information
Softmate.org is an online store specializing in the sale of toothbrush head replacements. By using our website, you agree to comply with and be bound by these Terms and Conditions. If you do not agree, please refrain from using our website.
2. Eligibility
You must be at least 18 years old to use our website and make purchases. By placing an order, you confirm that you are legally capable of entering into binding contracts.
3. Orders and Payments
- Placing Orders: When you place an order on Softmate.org, you agree to provide accurate and complete information. Orders are subject to availability and acceptance by us.
- Pricing: All prices listed on our website are in USD and include applicable taxes unless otherwise stated. We reserve the right to modify prices without prior notice.
- Payment Methods: We accept major payment methods, including credit cards, debit cards, and other secure online payment options. Payment must be made in full before the order is dispatched.
- Order Confirmation: After placing an order, you will receive a confirmation email. This email does not guarantee acceptance of your order. We reserve the right to cancel or refuse an order for any reason.
4. Shipping and Delivery
- Shipping Policy: We strive to deliver your products promptly. Shipping times and costs vary based on your location and the shipping method selected at checkout.
- Delivery Issues: We are not responsible for delays caused by third-party shipping providers, customs procedures, or unforeseen events. If your order is lost or damaged during shipping, please contact us immediately.
- International Shipping: For orders outside the United States, additional customs fees or taxes may apply. These charges are the responsibility of the customer.
5. Returns and Refunds
- Return Policy: If you are not satisfied with your purchase, you may return unused and unopened products within 30 days of receipt for a refund or exchange. The customer is responsible for return shipping costs.
- Refunds: Refunds will be issued to the original payment method once the returned item has been inspected and approved. Please allow up to 14 business days for processing.
- Damaged or Defective Items: If your product arrives damaged or defective, please contact us within 7 days of delivery. We will provide a replacement or refund as appropriate.
6. Product Disclaimer
Our toothbrush replacement heads are compatible with select models and brands. Please check product descriptions carefully to ensure compatibility. Softmate.org is not affiliated with any third-party toothbrush manufacturers unless explicitly stated.
7. Intellectual Property
All content on Softmate.org, including text, images, logos, and product descriptions, is the property of Softmate.org. You may not reproduce, distribute, or use any content without our prior written consent.
8. Privacy Policy
Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.
9. Limitation of Liability
Softmate.org is not liable for any indirect, incidental, or consequential damages arising from the use of our website or products. Our total liability in connection with any purchase shall not exceed the price of the product purchased.
10. Governing Law
These Terms and Conditions are governed by and construed under the laws of the United States. Any disputes shall be resolved in the courts of the jurisdiction where Softmate.org operates.
11. Changes to Terms
We reserve the right to update or modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to the website. Please check this page regularly for updates.
12. Contact Us
If you have any questions about these Terms and Conditions, please contact us at:
Email: [email protected]
Thank you for shopping with Softmate.org!